PONS Pakistan – Return & Exchange Policy

NOTE: Always make sure to record a video of opening the flyer after you receive your order or check before you pay the amount to the rider. You are allowed to open the parcel before paying. Please make sure to check for damages, expiry date, and seal at the time of delivery.

In case of any problem, it needs to be reported to us at the time of delivery. 

Return or Exchange can be reported to us in the following cases:

• You have received a Broken or Damaged bottle.
  (ONLY EXCHANGE FOR DAMAGED BOTTLES)
• You have received a product that is close to its expiry date (i.e, only 2 months remaining to expire).
• You have received a product with its seal broken.
• You have received Double orders.
• You have received the Wrong product or the Wrong quantity.

• Reach out to us at info@pons.pk or on WhatsApp at (+92) 333-4929412.
• Share the recorded video and clear pictures.
  (In case of duplicate/double orders, provide pictures of both orders.)
• Make sure a clear picture of the address label is included.(In case of duplicate/double orders, provide pictures of both orders.)

• If the case is reported after 1 day of the delivery date.
• Pictures and/or videos are not clear enough.
• In case of a Duplicate or Wrong product, the parcel is not intact — i.e. the packing, seal, or bubble wrap is removed, or the product is used.
• The address label is missing.
• The required information is not complete.

This process may take up to 10–15 working days. In most cases, if you check the parcel at the time of delivery, the replacement will be delivered within 2 working days
All the gathered information is forwarded to the concerned departments — i.e. courier partner, the production department, and the dispatching team.
After the investigation is completed, you will receive compensation as per the requirements.